Retail Culture
In-House
Retail Culture In-House
Creating and fostering an outstanding retail culture in the spa and salon industries can make a business stand head and shoulders above the rest, and guarantee success on a long-term basis. For these industries, the customer is the most important part of the retail equation.
We want to help you create a Retail Culture within your business, creating a fully optimised, customer-centric environment to encourage retail sales.
We focus on customer journey, creating brand loyalty and identity, cross-selling, merchandising and more in a programme developed for the benefit of every team member, from managers to therapists and receptionists.
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This training programme combines immersive in-person training with our International Retail and Mindset coach Terri Irvin
Overview
Creating a Retail Culture within your business and a fully optimised, customer-centric environment to encourage retail sales. Our successful training methods are focused towards changing the mindset of the team and empower managers to drive them to success.
Includes
- 30 minutes with Terri Irvin and manager/owner
- Tried and tested tool and techniques
- Full Day immersive group training at your location with Terri Irvin
- 1 hour follow up with Terri and manager/owner
- 45 days free access to Inside Chat
Who's it for?
From hairdressers to therapists as well as reception and other key members of the team. This training focuses teams on optimising sales with various types of clients.
Extras
Guided workbooks will be sent to your business prior to the training and the owner/manager will receive our much acclaimed ‘Tool Productivity Toolkit’
How Do I Sign Up?
As we pride ourselves in offering a truly personalised experience, the first step is to book a free, no-obligation 30-minute consultation with us here. Once we've discussed your requirements, we will send you all the information you need to purchase your perfect programme and how to get started.
The Result
An efficient and confident team of sales experts that can convert any customer into a sale. Upselling and cross-selling become ingrained in your retail culture; your retail sales have never been stronger.
Change the way your team feels about retail sales forever
The Details
Retail Culture In-House
Approx. Time To Complete Programme - 1 day in house training (depending on size of team)
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​For Pricing Information Please Book a Consultation
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Other questions? Visit our FAQ page
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“The culture, norms and practices of a workplace
has a huge impact on its success.”
