Group Coaching Live For Reception
LIVE coaching course direct with Valerie Delforge and Amy Gordon to ensure your Reception Team consistently deliver a 5* customer service on top of expertly juggling the rest of their role at the heart of the salon.
Reception Group Coaching Live With Valerie Delforge
and Amy Gordon
The Reception forms the heart of the overall salon/spa/clinic, and represents a key pillar in the success of your business.
A customer starts and finishes their journey at reception: so a good reception team can increase your revenue with little effort, but can also easily miss out on those opportunities if they don't know where to find them!
This Group Coaching Course will empower and develop your Reception Team to consistently deliver a 5* customer
service whilst expertly juggling the rest of their role at the heart of the salon.
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Read on to discover more and find out when the next course begins!
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Training Led By
Amy Gordon
Director and Business Coach
Valerie Delforge
International Spa, Salon & Business Consultant
Why Do I Need It?
Finding a coach that focuses on the reception team is difficult.
Having managed large teams throughout her career, Valerie recognises the critical importance of the reception team and knows exactly how to focus them to ensure they deliver a smooth operation and overcome all the daily challenges they face smoothly and effectively.
By attending this live group coaching course, your reception team will benefit from time spent learning directly from Valerie, and leave feeling focused, organised and ready to multitask to exceed your expectations.
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If you want to improve customer loyalty, and increase revenue with easily implemented tools and techniques, this is for you!
Read on for a breakdown of what your team will be learning in each of the 6 Live Webinars.
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Next Course Dates
Starts 4th August 2022​
Weekly Coaching Schedule:
4th August: 10am - 11:30am
11th August: 10am - 11:30am
18th August: 10am - 11:30am
25th August: 10am - 11:30am
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Spaces Available
Investment:
Only £195pp +vat (Members pay £165pp +vat)
Starts 3rd November 2022
Weekly Coaching Schedule:
3th November: 10am -11:30am
10th November: 10am -11:30am
17th November: 10am -11:30am
24th November: 10am -11:30am
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Limited Spaces Available
Investment:
Only £195pp +vat (Members pay £165pp +vat)
Reception Coaching
This 4-week course will comprise a 90-minute Online Coaching Session every week. So 4 Sessions in total. Below are the topics covered:
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Understanding the impact your role has on the entire business
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How to manage and optimise the diary to maximise revenue
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Dealing with difficult customers (& even tricky team members!)
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Keeping organized while juggling a huge variety of tasks!
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Excellent customer service skills that make a memorable 5 star experience and ensure customer loyalty
FAQs
Is the coaching live or pre-recorded?
The coaching is LIVE, giving you the opportunity to be coached by Valerie and her expert team to grow your leadership and management skills & understand how to support your salon owner in the best way possible.
Can I catch up if I can't make a session?
Yes, all sessions are recorded and available to play back throughout the duration of the programme. We do encourage you to attend the live sessions however, as they are interactive and you will gain more from them, but we understand that sometimes life gets in the way!
Will I receive a certification?
There is a certificate of attendance. The knowledge and skills you will gain comes from Experts who have years of experience in the industry.
Are there a lot exercises?
There are enough exercises to keep you engaged and focused on the key learnings - plus they are all fun! We understand you will likely be managing this alongside your job, so we make sure it is manageable within your schedule.
Is there an exam or test?
There are quizzes and questionnaires throughout to make sure you are registering the key information, but nothing too overwhelming and you won't be graded. Our goal is to motivate and empower you with new skills and expertise.
Book A Discovery Call
Keen to find out more and see how we can support you? Either send us an email to support@thedelforgegroup.co.uk OR click the button below to book in straight away for a phone call.
Enquire Now
Keen to find out more and discuss costs? Send an email to support@thedelforgegroup.co.uk, call us on 0808 1754572 or book your free discovery call here​.