5 min readWhen The “Fingers Crossed” Salon Management Style Isn’t SuitableI often coach clients whose attitudes, when facing adversity, is to cross their fingers and hope all will turn out to be okay in the end....
2 min readMember's Spotlight: Revas SpaJoin us for a Q&A with Rebecca White, Spa Director at the stunning Revas Spa found in the most picturesque surroundings of Adare, Co...
5 min readHow To Build Trust As A Leader In The Salon And Spa IndustryLeadership is a much-discussed topic. Throughout the years, I have read many books about it, attended seminars, listened to podcasts,...
4 min readRetail 360° in Spas & Salons©When I talk about Retail sales with Spas & Salons Managers/Owners, the conversation can go in 5 directions: sheer frustration of being...
4 min read5 Steps to 5-Star Customer Service Customer Service by definition adds value to your offerings and builds long lasting relationship with your existing and new clients. The...
4 min read10 Need-To-Know Tips For The First-Time Salon ManagerIt’s always difficult to know where to begin when you embark on the first-time salon manager journey. There are so many things to focus...
5 min readInspiring leadership And Motivation Can Guide Your Salon To Success.The Dream Team with Valerie Delforge. I often get asked “how do I motivate my team” and this is possibly the most difficult question to...
2 min read5 Reasons A PA Will Revolutionise Your BusinessVirtual PAs can be the saviour to any business struggling to keep up with everyday tasks and wide ranging projects that can feel...
3 min readQ and A With Salon Owner And Multi-Award Winner Amy Spearing. We are so incredibly proud of our colleague Amy Spearing, whose multi award-winning Colchester salon AMY GORDON SKIN CLINIC & BEAUTY...
3 min readWhy Is It Consultations Hardly Ever Happen?(Article written for Pro Beauty Loft Magazine, July 2020) I hear so many excuses for not giving consultations: “I don’t have time”, “They...
12 min readGetting To Know Valerie DelforgeDiscover Valerie's fascinating career journey from the early 90s to 2020.
5 min readTop 10 Rules For An Efficient Staff RotaCreating a salon staff rota can be a difficult task. To get it right, it usually comes back to what I call your “wellbeing blueprint".
6 min readQ&A With Stephanie King, The SugaristaWhen looking for eco-friendly spa and salon alternatives for our annual membership conference, looking at sugaring was an obvious choice....
3 min read6 Management Styles And How They Apply To Salons And SpasThe good hard truth about management styles is that really, they vary from one manager to another.
