Welcome to
THE DELFORGE GROUP®
At The Delforge Group®, we provide a personalised approach, offering 1-1 coaching and mentoring, memberships to suit your needs, programmes, mini-courses and plenty of free downloads, not forgetting our business retreats and a community of like-minded individuals. All to guide our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our Coaching is tailored for leaders and teams in the Spa, Hair & Beauty, and Aesthetic industries however large or small.
Enhance your Customer Journey With Our
Mystery Shop
Boost your business's performance and customer satisfaction by investing in our mystery shop analysis, which provides invaluable insights into the real customer experience. By identifying strengths and areas for improvement, you can refine your service, outshine competitors, and drive increased revenue.
We have compiled a comprehensive case study of a complete mystery shop. You can download it below to read or listen to at your convenience. Share it with your team and begin your analysis today!
If you would like to invest in the quality of your customer service and experience the benefits of professional mystery shopping, click the link below to purchase our Mystery Shopping Services for your online and phone interactions.
Watch Inside Chat with Valerie and Amy
How do I protect my cashflow?
Having built highly successful businesses themselves and experienced the highs and lows of being an owner, Valerie and Amy are able to resonate with all the feelings that come with running a business.
Picking up and dusting off burnt out leaders is their speciality. Here they answer the questions put to them on a daily basis and answer from the heart.
New episodes out every two weeks, answering those questions from the heart to help you grow your business.
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